Innovations in Mental Health: Digital Therapy Platforms on the Rise
Online therapy, mental health apps and AI chatbots are widening access to support. What they do well, and where caution is needed.
Demand for mental health support has grown faster than the supply of trained professionals in many countries. Digital platforms, from online therapy services to self-guided apps, are helping to close the gap.
Therapy by video and text
Online therapy services connect people with licensed therapists by video, phone or messaging. They reduce travel and waiting times and can make it easier for people to take the first step.
Self-guided programmes
Structured programmes based on cognitive behavioural therapy (CBT) can help with mild to moderate anxiety and depression. Australia has been a leader here, with government-supported digital mental health services and a national online gateway to help people find appropriate care.
AI chatbots: promise and limits
AI chatbots offer round-the-clock conversation and coping tools, but they are not a replacement for professional care. Regulators and clinicians have raised concerns about safety, privacy and how such tools respond to people in crisis.
Choosing a platform
- Check that clinicians are properly licensed.
- Read the privacy policy: mental health data is highly sensitive.
- Look for evidence behind the programme's approach.
If you or someone you know is in crisis, contact local emergency services or a crisis helpline immediately.
